| Welcome to kidskiandrain.com. We are all-weather outfitters for children of all ages. You can reach us via email at admin@kidskiandrain.com. Our toll-free number is 1-800-439-4435. We share this phone number with our sister site http://Yellow-Turtle.com. Our orders generally ship out within 48 hours of receiving the order. If there is a delay or out of stock item, we will email you with further shipping information. Shipping is available 5 business days per week: Monday through Friday. Tracking numbers will be sent to your email address as soon as the order ships out. RETURN POLICY: New, unused merchandise may be returned within 30 days of shipping date for a refund or exchange. FOR EXPEDITED ORDERS-WE ARE NOT RESPONSIBLE FOR WEATHER DELAYS. PLEASE BE SURE THAT YOUR ADDRESS IS COMPLETE, AND CORRECT. ANY ADDRESS CORRECTIONS NEEDED BY UPS OR FEDEX WILL INCUR A $6.00 CHARGE FOR GROUND, AND A $12.00 CHARGE FOR AIR SHIPMENTS. We are located in Stowe, Vermont. Our hours of operation are Mon-Sat: 10:00 am to 5:30 pm. Sundays 10:00 am to 5:00 pm Eastern Standard Time. |